Returns & Refunds Policy
By placing an order through our website- https://taliassecret.com you are agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund methods and procedures. These polices are applicable to USA, Canada, United Kingdom, Australia and New Zealand.
A. RETURN PERIOD
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. No extension period for products returned after 30 days.
To be eligible for a return, your item must be in the same condition that you received it, undamaged, properly working, and in its original packaging. You’ll also need the receipt or proof of purchase.
B. RETURN PROCESS
Returns are accepted for products that are incorrect, damaged or defective.
To initiate a return,
1. Contact us at firstname.lastname@example.org with your details including the order number and date of purchase.
2. We will review your request within 1-2 days and send you a reply.
3. If your return is accepted, we will send you a return shipping label via mail, as well as instructions on how and where to send your package via mail. Items sent back to us without first requesting a return will not be accepted.
The cost of shipping back to us will be paid by us (Talias Secret) and not the customer.
4. We will then automatically refund your original payment amount via the original payment method within 7 business days. (Note: Our business days are from Monday to Saturday)
5. You can always contact us for any return question at email@example.com
C. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Please follow the above steps or contact us at firstname.lastname@example.org to return the product.
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us.
E. RESTOCKING FEE
We do not charge a restocking fee or any other fees on returns.
F. EUROPEAN UNION 14-DAY COOL-DOWN
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Note that all refunds are made in US dollars (USD)
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not via our email. If approved, you will be automatically refunded your original amount on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 13 business days have passed since we approved your return, please contact us at email@example.com
You can always contact us for any return question at firstname.lastname@example.org or using our contact us form on our website.